Frequently Asked Questions
About J & G Originals
Q: What is J & G Originals?
A: J & G Originals is a premium streetwear brand offering high-quality casual wear inspired by pop culture, anime, movies, and bold self-expression. Our collections are designed for individuals who love originality, comfort, and standout fashion.
Q: What type of clothing does J & G Originals sell?
A: We specialize in streetwear including anime-themed T-shirts, oversized fits, casual wear, and exclusive limited-edition designs for men and women.
Orders and Payments
Q: How can I place an order?
A: You can place an order through our official website by browsing collections, adding products to cart, and completing checkout.
Q: What payment methods are accepted?
A: We accept all major payment methods including Credit Cards, Debit Cards, UPI, Net Banking, Google Pay, PhonePe, and Cash on Delivery (on selected orders).
Q: How do I know if my order is confirmed?
A: Once your order is placed, you will receive a confirmation message via SMS and email with your order details.
Shipping and Delivery
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all prepaid orders across India.
Q: How long does delivery take?
A: Orders are delivered within 4–7 working days after dispatch. Delivery time may vary depending on your location.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking link via SMS or email.
Q: Do you ship internationally?
A: Currently, we ship only within India.
Returns and Replacements
Q: What is your return policy?
A: Returns are accepted only for damaged or defective products. A proper unboxing video is mandatory for verification.
Q: Can I replace my order?
A: Yes, we offer easy replacements including size exchange. Replacement requests must be raised within 7 days of delivery.
Q: How do I request a return or replacement?
A: You can contact our support team via WhatsApp or email with your order details and issue.
Products and Sizes
Q: How do I choose the right size?
A: A detailed size chart is available on every product page. Please refer to it before placing your order.
Q: Are your T-shirts unisex?
A: Yes, most of our T-shirts are unisex and designed for comfortable oversized fits.
Q: Are your collections limited edition?
A: Yes, many of our collections are released as limited drops. Once sold out, they may not be restocked.
Care Instructions
Q: How should I care for J & G Originals clothing?
A:
• Wash in cold water
• Use mild detergent
• Do not bleach
• Dry in shade
• Iron inside-out
Q: Do your T-shirts shrink after washing?
A: No, our products are made using pre-shrunk premium cotton to avoid shrinkage.
Others
Q: Do you offer discounts or promotions?
A: Yes, we run special offers during launches, festivals, and sale events.
Q: Do you collaborate with influencers or creators?
A: Yes, we love collaborating with creators. You can reach out to us via Instagram or email.
Q: Why should I choose J & G Originals?
A: Because J & G Originals represents originality, premium quality, bold design, and street culture. Our clothing is made for people who want to stand out.
Q: Can I cancel or modify my order?
A: Orders can be cancelled only before dispatch. Once shipped, cancellation is not possible.
Customer Support
Q: How do I contact J & G Originals?
You can reach our support team via:
📧 Email: admin@jgoriginals.in | 📞 WhatsApp: +91 8807514139
🕘 Support Hours: 9 AM – 6 PM (Monday to Saturday)